- **Please provide an English resume when applying the position**
- Serve as CS Automation Executive at the country level including AI Chatbot and other automations of ShopBack.
- Build and maintain a relevant chatbot flow for the country, its tones and vocabularies. Generate written content by structuring and enhancing copywriting to enhance the user journey.
- Applying data analysis techniques to analyze logs and user feedback to improve the coverage, resolution rate, and customer satisfaction of the chatbot.
- Execution of the communication of new offerings by identifying areas of opportunity and innovation, including best practices and recommendations for overall chatbot performance.
- Assists other projects with analysis and execution for process/tools improvements, optimization, development, and/or maintenance efforts for CS Automation regionally.
- Support to update and monitor country FAQ page which aligns to local market needs/customization.
- Perform CS frontline tasks as when needed.