Customer Service Executive (Chatbot)

Taipei City, Taiwan
Customer Service
Full Time

What You'll Do / Responsibilities
  • **Please provide an English resume when applying the position**
  • Serve as CS Automation Executive at the country level including AI Chatbot and other automations of ShopBack.
  • Build and maintain a relevant chatbot flow for the country, its tones and vocabularies. Generate written content by structuring and enhancing copywriting to enhance the user journey.
  • Applying data analysis techniques to analyze logs and user feedback to improve the coverage, resolution rate, and customer satisfaction of the chatbot.
  • Execution of the communication of new offerings by identifying areas of opportunity and innovation, including best practices and recommendations for overall chatbot performance.
  • Assists other projects with analysis and execution for process/tools improvements, optimization, development, and/or maintenance efforts for CS Automation regionally. 

Other Tasks

  • Support to update and monitor country FAQ page which aligns to local market needs/customization.
  • Perform CS frontline tasks as when needed. 
Required Qualifications
  • At least one-year of working experience in AI chatbot or related fields.
  • Demonstrate problem-solving and decision-making skills & analytical and influencing results. Experience with project management is preferred.
  • Professional working proficiency in English.
  • Familiar with Excel and Google Suites products, specifically Google Sheet and Slides.
  • Goal-oriented - You will do what it takes to achieve the critical metrics in providing a high-quality customer experience towards our customers.
  • Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment.
TWD 420 ~ 644 / year
Application Form
* is required.

(PDF file preferred)