IT Support Associate

Taipei City, Taiwan
Full Time

What You'll Do / Responsibilities



  • Plan and manage IT hardware and software purchases and license compliance for ShopBack Taiwan
  • Diagnose, troubleshoot and solve computer and general networking issues
  • Procure and maintain IT-related equipment including laptops, office IT infrastructure, meeting room, and conferencing equipment
  • Maintain inventory list and manage IT helpdesk
  • Follow up on issues and communicate progress in a timely manner
  • Ensure security and policy compliance while performing technical tasks
  • Perform emergency or periodically planned information systems administration tasks, maintenance/updates and configuration changes (e.g. conduct network security review/patching and audit including firewall rule settings, logs review, perimeter security)
  • Onboarding and offboarding employees including hardware and software setup, accesses, permissions


  • Degree/Diploma in Information Technology or relevant fields
  • 2+ years total experience in desktop support and IT/systems administration role
  • Experience in implementing and/or managing cloud-based services (e.g. Office 365 and Google Services, Atlassian, Slack, Adobe CC, Jumpcloud, etc)
  • Experience in remotely supporting mixed environments (65% MacOS, 35% Windows)
  • Ability to work individually and in a team environment.
  • Have a high spirit of confidentiality/integrity/honesty of business and personal information
  • Proficient in Windows, Microsoft Office, and other popular software tools
  • Knowledge and experience in desktop and laptop hardware
  • Have experience in service desk and an effective method of guiding as well as supporting users
  • Work in a dynamic fast-paced environment with a high sense of responsibility to complete tasks and ready to help colleagues  
  • English proficiency (I am sure this is not a problem to you for you’ve done reading through all the job description)
Application Form
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