Responsibilities

• Plan and manage IT hardware and software purchases and license compliance for ShopBack Taiwan
• Diagnose, troubleshoot and solve computer and general networking issues
• Procure and maintain IT-related equipment including laptops, office IT infrastructure, meeting room, and conferencing equipment
• Maintain inventory list and manage IT helpdesk
• Follow up on issues and communicate progress in a timely manner
• Ensure security and policy compliance while performing technical tasks
• Perform emergency or periodically planned information systems administration tasks, maintenance/updates and configuration changes (e.g. conduct network security review/patching and audit including firewall rule settings, logs review, perimeter security)
• Onboarding and offboarding employees including hardware and software setup, accesses, permissions

Requirements

• Degree/Diploma in Information Technology or relevant fields
• 2+ years total experience in desktop support and IT/systems administration role
• Experience in implementing and/or managing cloud-based services (e.g. Office 365 and Google Services, Atlassian, Slack, Adobe CC, Jumpcloud, etc)
• Experience in remotely supporting mixed environments (65% MacOS, 35% Windows)
• Ability to work individually and in a team environment.
• Have a high spirit of confidentiality/integrity/honesty of business and personal information
• Proficient in Windows, Microsoft Office, and other popular software tools
• Knowledge and experience in desktop and laptop hardware
• Have experience in service desk and an effective method of guiding as well as supporting users
• Work in a dynamic fast-paced environment with a high sense of responsibility to complete tasks and ready to help colleagues  
• English proficiency (I am sure this is not a problem to you for you’ve done reading through all the job description)